Email Is the Fastest Way to Reach Us
For all questions — about our services, your case, billing, or general inquiries — email us directly:
📧 General & Support
We respond Monday through Thursday during business hours.
Hours of Operation
Monday – Thursday · 9:00 AM – 6:00 PM CST
Closed Friday, Saturday, and Sunday
Existing Clients
If you already have an active case with us, please use your Secure Client Portal for the fastest response — your dispute team has direct visibility there:
→ Log in to your Client Portal
Mailing Address
The Credit Connect LLC
30 N Gould St
Sheridan, WY 82801
Follow Us
Credit education, dispute insights, and client wins:
- Facebook: facebook.com/CreditConnectCo
- Instagram: @thecreditconnect__
Common Questions Answered Here
Many of the most common questions — pricing, timelines, how the dispute process works, what we can and can't legally do — are answered on our FAQ section. Take a look there first; you'll likely find what you need without waiting on email.
Please do not send sensitive information (Social Security numbers, full credit reports, government IDs) by unencrypted email. If you're an existing client, use your Secure Client Portal. If you're new, we'll provide secure intake instructions when you enroll.